Online Payment
All online payments are processed by any of the following payment gateways: Paystack or Walletdoc. No credit card details are stored on this site. All payments are secure and done via the respective payment providers online portals.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of correctly fulfilled orders by the client will attract a 10% charge for administration fees on the product cost only if a cash refund is requested. Refunds in the form of a voucher will attract no charge. Shipping costs on correctly supplied items are non-refundable.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@customgear.co.za
If any correctly supplied wearable item does not fit properly, it may be exchanged for another of a different size in the same design and cut if notification is given within 7 days of receipt of the item. The User will be responsible for managing the return as well as all shipping costs associated with the return and replacement of correctly supplied items. Please refer to the sizing charts on each applicable product to ensure that he correct sizes are ordered.
Products may not be returned due to shrinking or deformation once they have been washed as the Provider has no control over what has been done and whether or not the care label instructions have been followed or not. Any issues arising from a laundry cycle have typically been proven to have been as a result of negligence, such as washing at too high a temperature or tumble drying an item that specifically instructs otherwise. All apparel supplied by the Provider is one of only two brands that we source from our suppliers and time has shown that the quality of these garments is consistent and reliable.